Returns & Complaints

Thank you for shopping in our store. We make every effort to ensure that our products meet your expectations. If for any reason you are not satisfied with your purchase, please read the information below regarding returns and complaints.

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The customer has the right to return purchased products within 14 days from the date of receiving the package, in accordance with applicable consumer law.

The product must be returned in an undamaged condition, in the original packaging, and with all tags attached.

To make a return, please contact us via email: femzaeu@gmail.com

The return will be processed within 14 days of receiving the returned package.

The customer is responsible for return shipping costs, unless the return is due to our fault (e.g. defective product).

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If you receive a defective or damaged product, please contact us immediately at: femzaeu@gmail.com

Please include a photo of the defective product and a description of the issue.

We will review your complaint within 14 days of receiving your message.

If the complaint is accepted, we will offer a replacement, repair, or a refund.

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If you have any questions or concerns, feel free to contact us at: femzaeu@gmail.com